What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Secretary was very helpful, had an appointment to clean and inspect hearing aids. Only took her a few minutes to do it. Explained everything very good.

dan Allerdings, on Google

I'm really happy with the results. The service is fair superior to the last dispenser I dealt with. My new devices are so much clearer in all situations and background sounds are not near as bothersome. I really appreciate everything Gary has done and Christy has been very helpful too....

Thomas Hueser, on Google

Easy to schedule an appointment and Jason and his staff were friendly, on-time, and professional. My testing was well explained and there was no undue pressure. Good experience.

Lana S, on Google

hey everyone, if your looking to improve your hearing this is the place for you. I have needed help with finding best hearing aids with the latest technology and Jason helped get my hearing back on track. I got the top of the line and they are amazing, I can...

charles northam, on Google

Wonderful service! Wonderful staff! They have taken excellent care of my 86 year old mother from the very beginning, with fitting her with the right kind of hearing aids to her follow up appointments to ensure that she is happy with them and that everything is working well for her....

Janine Serfazo, on Google

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