What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

It was well worth the time I felt comfortable and the hearing test was fast and simple I would refer them to anyone. Thank you

Thomas Sieler, on Google

I was very worried about a problem I was having with my right ear so I called and made an appointment to go in and see what the problem could’ve been. I arrived at my appointment time and was seen right away. He did some tests and I found out...

Bernardine Grays, on Google

Very professional and sincerely care about the patient. The inky downfall I have is having to male more trips then one. I wish you could get hearing test and get fitted for hearing aids the same day. I also gave my insurance info to someone and they neglected to pass...

Andy, on Google

We found Dr. Kidder to be a most kind and gentle Doctor. VERY informative about my husband and my hearing problems. Soft spoken and boy does he pain attention. My beloved hubby has ringing in his ears so bad he can't hear me most of the time. The rest, he...

Sherrie A Norman, on Google

I'm really happy with the results. The service is fair superior to the last dispenser I dealt with. My new devices are so much clearer in all situations and background sounds are not near as bothersome. I really appreciate everything Gary has done and Christy has been very helpful too....

Thomas Hueser, on Google

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